Frequently Asked Questions (FAQs)

1. What countries do you ship to?

We ship to most countries around the world. If you're unsure whether we deliver to a specific location, please contact our support team or fill our lead form so that we can contact you.

2. What types of items can I ship internationally?

You can ship most commercial and personal goods. However, some items are restricted or prohibited depending on the destination country. Please review the restricted items list before shipping.

3. How are shipping rates calculated?

Shipping rates are based on the destination, weight, dimensions of the package, and the selected shipping method. You can easily get a quote by contacting us.

4. How long does international shipping take?

Transit times vary depending on the destination and the shipping method selected. On average, international shipping takes between 15 to 30 business days.

5. Do you provide tracking for international shipments?

At this time, we do not offer real-time tracking for all international shipments. However, we do provide shipping confirmation and estimated delivery timelines so you know when to expect your package. For added peace of mind, we recommend selecting our insured or premium shipping options, which include enhanced delivery updates and priority handling.

6. Are customs duties and taxes included in the shipping cost?

No, customs duties, taxes, and import fees are not included and are the responsibility of the recipient. Charges vary by country and are determined by local customs authorities.

7. Can I change or cancel my shipment after booking?

You can request changes or cancellations before the package has been picked up. Once it is in transit, changes may not be possible. Please contact our customer support as soon as possible.

8. What should I do if my package is delayed or lost?

If your package is delayed or lost, please contact our support team with your shipment id. We will investigate the issue and work with the carrier to resolve it promptly.

9. Do you offer insurance for international shipments?

Yes, we offer optional insurance to cover loss or damage during transit. You can add insurance during the booking process.

10. How do I prepare my package for international shipping?

Use a sturdy box, secure the contents with proper padding, and seal it well. Ensure that the shipping label is clearly visible. Also, include a copy of the shipping documents inside the package if required.

11. What documents are required for international shipping?

Most international shipments require a commercial invoice and a shipping label. Some destinations may require additional documents, such as certificates of origin or permits.

12. Can I schedule a pickup from my location?

Yes, we offer convenient pickup options from your home or office. Pickup availability may vary based on your location and carrier.

13. Do you offer express or expedited international shipping?

Yes, we offer express and priority services through our carrier partners. These options guarantee faster delivery and are available for select locations.

14. What happens if my package is returned due to customs issues or incorrect address?

If a package is returned, we will notify you and provide options for re-shipment or refund, depending on the circumstances. Additional fees may apply.

15. How can I contact customer support?

You can reach our customer service team via email, phone, or WhatsApp. Visit our Contact Us page for full details.